Introduction to UX & Chatbot Writing (IUC-01)
UX & Chatbot Writing Course Singapore
UX & Chatbot Writing Course
The language used in UX environments is a powerful tool to influence users. Every word of microcopy in CTAs, error messages, placeholders, website, forms, emails, and apps, is an opportunity to engage, retain, and convert. In chatbots and conversational agents, humanised and intuitive experiences build trust and drive compliance. This course supports teams and individuals facing the urgent need to craft UX and chatbot copy that compels users to take action. Learn how to use language in UX and chatbot environments to meet users where they are and give them a sense of control and ease throughout their digital interactions. This course is covered by the ASEAN subsidy for eligible participants.
Check my eligibility for ASEAN subsidy
You are eligible for ASEAN subsidy if you are:
1. Legally resident in any of the 10 ASEAN member states, and
2. Enrolling any time from 1 January 2025 to 31 December 2025, regardless of the actual course dates.
Legally resident in any of the 10 ASEAN member states:
The subsidy will apply to you if you are currently holding citizenship, permanent residence, or settled status from:
› Brunei
› Cambodia
› Indonesia
› Lao PDR
› Malaysia
› Myanmar
› The Philippines
› Singapore
› Thailand
› Viet Nam
Enrolling within the ASEAN subsidy period:
The ASEAN subsidy period applies to the date of enrolment, and not to the course session itself, which can be outside this period. ASEAN subsidy is applied immediately at the point of enrolment.
Example 1: ASEAN subsidy will apply
Participant enrols on 20 October 2025 for a course that is starting on 23 February 2026. The date of enrolment falls between 1 January 2025 and 31 December 2025. ASEAN subsidy will apply.
Example 2: ASEAN subsidy will not apply
Participant enrols on 10 January 2026 for a course that is starting on 23 February 2026. The date of enrolment falls outside of 1 January 2025 and 31 December 2025. ASEAN subsidy will not apply.
You can apply the ASEAN subsidy to your enrolment directly from your course enrolment form below. For further queries please call +(65) 6573 7370 or contact us →
1 Ecosystem
2 Organisation
3 Simplification
4 Humanisation
5 Beyond your course
I will understand:
I will be able to:
This course does not:
Language is the key to lasting digital transformation. The language your customers and users see on a UX or chatbot defines their perceptions and relationship with you. Just like great in-person customer service, text elements in UX and chatbot writing can convert, educate, and bring joy while delivering on service branding KPIs. UX and chatbot writing help stylise digital spaces, create immersive brand experiences, and co-create customer knowledge bases. Drawing from interdisciplinary research, we are pushing the boundaries of UX and chatbot writing to design audience experiences, define communities, and create distinctive language systems in virtual spaces.
Informed by scholarship in computing, sociolinguistics, and machine learning, we have developed frameworks for inventive and pragmatic UX language that drives user agency. This course supports UX writers in professional practice, whether they are enhancing one aspect of their UX, or overhauling an entire system to craft new audience experiences. Language is an innately human capability — unlock its power to go beyond supporting your UX design process, and make it part of your processes and workflows.
Deepa Vijayan is a trainer and senior communications specialist for government, finance, education, STEM, hospitality, and nonprofit sectors in Singapore and Southeast Asia. Deepa’s practice areas are content marketing, digital culture, branded & corporate storytelling, and arts communication.Deepa’s focus is on the intersections between communication and digital culture, healthcare, religion, and the arts.
She is also currently completing another degree in religious studies from the University of London. She is part of the interfaith fellowship programme at the Centre for Interfaith Understanding (CIFU) in Singapore. She has led the team at Quantico CCIL since its founding in 2005 and continues to take a hands-on approach to training our participants in the areas of digital marketing, storytelling, and arts communication.
Deepa is a contributor for The Simplicity Playbook for Innovators on humanising language in chatbots. More on your convenor →
Deepa Vijayan serves as a moderator for a publishing panel at the Singapore Writers Festival.
Thursday
12pm to 6pm
UX and Chatbot Writing Course (Feb 2025)
UX and Chatbot Writing Course Singapore
1 Tampines North Drive 1, 528559 Singapore The Quantico Centre for Communication & Information Literacy Pte. Ltd. Live-streamed
Lead Instructor: Deepa Vijayan →
Set my own dates
For a group of 3 or more
A group of 3 or more participants have the added flexibility of setting their own course dates. Select ‘Set my own dates’ from the ‘Preferred date’ dropdown, in the course enrolment form. Enter some dates of your choice and we will confirm one with you.
Enrol for your UX & Chatbot Writing Course. You can use this service to:
• enrol for your chosen course
• add additional participants to your enrolment
• apply the ASEAN subsidy for eligible participants
